LEARN NC Help Desk
The LEARN NC Help Desk is available to answer technical questions about online courses. Any LEARN NC-trained instructor and their students can call, IM, or e-mail for help.
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Related pages
- LEARN NC Help Desk: The LEARN NC Help Desk is available to answer technical questions about online courses. Any LEARN NC-trained instructor and their students can call, IM, or e-mail for help.
- Technical requirements for taking an online course: In order to take a course, you only need an Internet connection and a relatively up-to-date browser. This document explains the hardware requirements for online courses and Web browsers supported by Moodle.
- Accommodations for students with disabilities in online courses: This document explains how students with disabilities can request accommodations when taking LEARN NC's online courses.
Related topics
- Learn more about LEARN NC, online learning, students, and teachers.
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Help Desk
The LEARN NC Help Desk strives to acknowledge all requests within one hour and aims to have your problem resolved within two business hours. Thank you for your patience during this busy time of year.
Hours
Every day, 7:30 AM to 6 PM EST
Contact information
- helpdesk@learnnc.org
- Phone
- 919-962-HELP (4357)
- AOL Instant Messenger
- LEARN NC Help
E-mailing the Help Desk
When e-mailing the LEARN NC Help Desk, please include the following information for a quicker response!
- Name
- Username
- Password
- Course (include the instructor’s name)
- School
- School system
- Phone number
- Results from the web check utility
Scheduled Maintenance for LEARN NC servers
LEARN NC’s scheduled maintenance times are Saturday mornings from 6 AM until noon. During scheduled maintenance hours, downtimes may occur. Most, but not all, scheduled downtimes of more than 5 minutes are announced in advance through the system announcements in Blackboard. If you find that classroom.learnnc.org is down during our scheduled maintenance time, please wait until noon before contacting LEARN NC.
