LEARN NC Help Desk
The LEARN NC Help Desk is available to answer technical questions about online courses. Any LEARN NC-trained instructor and their students can call, IM, or e-mail for help.
Learn more
Related pages
- Accommodations for students with disabilities in online courses: This document explains how students with disabilities can request accommodations when taking LEARN NC's online courses.
- Technical requirements for taking an online course: In order to take a course, you only need an Internet connection and a relatively up-to-date browser. This document explains the hardware requirements for online courses and Web browsers supported by Moodle.
- Acceptable use policy for online courses: Policies governing the acceptable and unacceptable use of email, messaging clients, and online dicussion areas by students taking online courses through LEARN NC.
Related topics
- Learn more about LEARN NC, online learning, students, and teachers.
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Help Desk
The LEARN NC Help Desk strives to acknowledge all requests within one hour and aims to have your problem resolved within two business hours. For the most immediate assistance, please contact our Help Desk by phone at 919-962-HELP (4357)
Hours
You can now call the LEARN NC Help Desk any time, day or night, Monday through Sunday.
Contact information
- Phone
- 919-962-HELP (4357)
- helpdesk@learnnc.org
- AOL Instant Messenger
- LEARN NC Help
Submit an online help request
To submit an online help request, please use the following link:
Please select ‘LEARN NC’ from the first drop down menu, ‘Choose an Issue’
E-mailing the Help Desk
When e-mailing the LEARN NC Help Desk, please include the following information for a quicker response!
- Name
- Username
- Course (include the instructor’s name)
- School
- School system
- Phone number
Scheduled Maintenance for LEARN NC servers
LEARN NC’s scheduled maintenance times are Saturday mornings from 6 AM until noon. During scheduled maintenance hours, downtimes may occur. Most, but not all, scheduled downtimes of more than 5 minutes are announced in advance through the system announcements in Moodle. If you find that moodle.learnnc.org is down during our scheduled maintenance time, please wait until noon before contacting LEARN NC.
